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Bomb Threat
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Receptionist receiving call:
Signal quietly to another employee to pick up same line; toss a paper clip, if necessary, to attract co-worker’s attention. Then, indicate (possibly by holding up fingers) which line you are on.
Use
Bomb Threat by Telephone Check List
(for building personnel use) to get as much information as possible.
Second employee on line:
Quietly get on line, cover mouthpiece of phone and take notes.
Signal another employee to call Police (Bomb Threat Squad, 911).
Alert Management
Alert Security
If only two employees are available, the second should take action as above and not monitor call. Stand by for instructions.
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